Refund Policy

Effective Date: January 26, 2024

We value your satisfaction and aim to facilitate hassle-free returns within our 30-day return window. Please review the following guidelines for a smooth return process:

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Restocking fees may apply based on the condition of the returned product.
• Open Box/Certified Refurbished products are final sale and not eligible for return.

Initiating a Return:

• To begin your return process, please click here.
• If you opted for $4.98 free returns at checkout, you are eligible for a pre-paid return label. Otherwise, return shipping costs will apply.

Return Shipping:

• Customers without free return coverage are responsible for return shipping costs which will be calculated during the return process.
• Refusal of package upon delivery or rerouting mid-shipment will incur return label fees.

Return Deadline:

• All returns must be shipped within 15 calendar days from receiving the return label.

Restocking Fees:

• Restocking fees are applied based on the condition of returned items:
  • Wagons:
    • 10%: Wheels show use or packaging missing
    • 20%: Any part of the stroller wagon is dirty upon return
    • 50%: Missing or damaged parts
  • Accessories:
    • 20%: Accessory shows use or packaging missing
    • 50%: Missing or damaged parts

Unacceptable Returns:

• Returns with intentional damage or not in compliance with our policy will not be refunded.
• Unauthorized returns incur a 50% fee per item deducted from the total refund.
• Miamily Carry On Luggage must be in new and unused condition, in their original packaging. If the product shows signs of use, we are unable to accept your return.

Contact Us:

• For any inquiries or assistance, please contact our customer service team at hello@wonderfold.com

Policy Changes:

• We reserve the right to modify or update this return policy without prior notice.

We appreciate your cooperation and understanding. Thank you for choosing WonderFold.